Frequently Asked Questions

Overview and Eligibility

All who is above the age of 18 with a valid Driving License may apply.

Yes, as long as you have COD Shield Policy activated during the time you’re using your vehicle.

Yes, you will still be covered under our COD Shield Policy.

No, as our Policy price is flat rated across the board, regardless of the drivers’ past accident history.

Yes, this is provided that your driving licence that is endorsed by the Authority in order to drive the car under the Law.

You may send your car to any of our supporting repairers listed in the COD Shield App, under the section “Authorized Workshops”

No, you may only send your car to any of our “Authorized Workshops” for repair upon Claim Approval.

Firstly make sure no one is hurt, ensure you and your passengers are safe and no major injures is obtained. Secondly is the take photograph of the following: The Accident Scene Your Damaged vehicle Other Party Damaged vehicle Other Party Vehicle Car Plate Other Party Vehicle Roadtax Plate Other Party Identification Card Other Party Driving License Once all is clear, you may proceed with the Claim Submission in our CODS Shield App, please be reminded that submission has to be done during the Policy Covered Period.

In the event Data / Internet network is limited; kindly notify us as soon as possible after the accident. In our COD Shield App, under the “Claim Submission” section you will be able to send an Emergency SMS to us. Note: this is a very Important step, and failure to do so may lead to your claim being Void. As soon as you have access to data / internet network; you should proceed with the Claim Submission.

Questions on COD Shield App

Each user should register One (01) Account as it is tagged exclusively to your email address and Mobile Number.

Yes. You can activate your COD Shield Policy anytime, quick and easy way for instant protection. Upon acknowledgement of Policy, you will receive your Policy documents and certificate via email.

You can download the COD Shield App via Apple Store Connect/ Google Play, registration and activation of COD Shield can completed in a few simple steps.

Certain cars model especially Rare Exotic Supercars or Antique Cars that are listed under COD Shield car list is not covered under our Policy. If you don’t see your car model on our list of cars, and you would like to be covered under our Policy, feel free to drop us an Email request.

All claim documents and pictures should be uploaded via App. Upon successful submission of your claim, an SMS will be sent to your email address with details of your claim reference number; our Claim Specialists will get in touch with you shortly.

If you have submitted the wrong documents, you may resubmit the correct documents. However the wrong documents submitted will not be deleted.

Yes, the function is available in the App under the Claim Status whether it is “Pending, Approved or Rejected”.

If the Policy is cancelled with any unused Policy Days, we will only charge You the Policy Days utilized. No refund will be given for unused Policy Hours if You choose to end the Policy early, charges is according to Policy “Days” not “Hours”

Exclusion Related Matters

Modification means any change made to your car whether it is for performance enhancing (output and/or handling), decorative purposes or for on-board entertainment.

We provide cover as long as your vehicle modification is within the Land Transport Authority (LTA) guidelines and carried out by a certified technician. Please note that modified parts, will be replaced based on your vehicle manufacturer’s standard specifications.

Yes, as long as the modifications were done by a certified technician.

Yes, our Policy does provide Coverage if you use your vehicle for Grab, Limousine or any other form of Transportation related activities.

No, we do not offer coverage for motorcycle/commercial vehicles and buses at the moment.

COD Shield Policy does not cover your Loss of car keys.

Coverage and Benefits

No, Reporting is available at COD Shield App, NO payment is required for COD Shield Accident Reporting.

No, upon approval of claim, the repair cost will be borne by COD Shield, there will not be any additional or hidden costs involved.

Yes, our “Authorised Workshops” will update you on the progress of your repair and when you can expect your car repair to be completed.

You will be entitled to a Daily Transport Allowance while your car is being repaired. We will pay a daily allowance for Loss of Use to the Authorised Driver at a rate of $50.00 daily, up to a maximum of seven (07) working days.

We will pay for the Transport arrangement for the Authorised Driver and all passengers to one planned destination in Their Home Country Total Towing Fee and Transportation Expenses can be claimable up to a maximum of S$ 500.00;

Policy covers the Geographical Region from Singapore, Malaysia to Kingdom of Thailand.